1. Purpose of the alert system
Dexalia attaches particular importance to ethics, compliance, and transparency in all its activities.
The purpose of this whistleblowing system is to enable anyone to report, in good faith, any breach of Dexalia’s ethical rules, legal obligations, or internal procedures, when they believe that the reported facts are contrary to the company’s values and commitments.
This system is part of a process of prevention, continuous improvement, and protection of Dexalia’s beneficiaries, partners, and employees.
2. Persons who may use the device
The alert system is open to:
- beneficiaries supported by Dexalia (students, families),
- partners and service providers,
- employees, consultants, and agency managers,
- anyone who has a professional relationship with Dexalia.
3. Types of reports concerned
The following, in particular, may be reported:
- any breach of Dexalia’s code of ethics,
- deceptive or abusive business practices,
- actual or potential conflicts of interest,
- breaches of confidentiality or personal data protection,
- failure to comply with internal procedures,
- fraud, attempted fraud, or falsification of documents,
- corruption or undue advantage,
- discrimination, harassment, or inappropriate behavior,
- any situation likely to harm Dexalia’s interests, image, or compliance.
4. Situations excluded from the scheme
The alert system does not replace:
- general information requests,
- standard commercial complaints,
- simple contractual disputes.
These situations must be addressed through the usual channels (Contact page or Customer Service).
5. Reporting procedures
A report can be made:
- via the reporting form available on the website,
- via email: signalement@dexalia.fr
Where possible, the report should specify:
- the nature of the reported facts,
- the circumstances,
- the persons concerned,
- any factual information that may facilitate analysis.
Reports may be made by name or, where permitted by applicable law, anonymously.
6. Confidentiality and protection of whistleblowers
Dexalia guarantees:
- strict confidentiality regarding the identity of the whistleblower,
- confidentiality of the information provided,
- no reprisals against whistleblowers acting in good faith.
Any attempt at reprisals will be subject to appropriate sanctions.
7. Alert handling
Reports are processed in a structured manner:
- Receipt and recording of the alert,
- Analysis of admissibility,
- Assessment of the reported facts,
- Internal investigation if necessary,
- Implementation of corrective, disciplinary, or preventive measures,
- Closure of the alert.
Where possible, the whistleblower is informed of the progress and closure of the case.
8. Processing times
Dexalia undertakes to:
- acknowledge receipt of the report within a reasonable time frame,
- handle the alert within a timeframe appropriate to the nature and seriousness of the facts,
- inform the whistleblower when the handling of the alert has been completed.
9. Responsible use of the device
The alert system must be used responsibly and in good faith.
Any abusive, defamatory, or deliberately false reports may result in disciplinary action or legal proceedings in accordance with applicable law.
10. Protection of personal data
Personal data collected as part of the alert system is processed in accordance with current regulations on personal data protection.
Data subjects have the right to access, rectify, and delete their data under the conditions set out in Dexalia’s Privacy Policy.
11. Reference framework and commitments
The whistleblowing system is part of:
- Dexalia’s code of ethics,
- the quality management system (QMS),
- the principles of good governance and compliance,
- a continuous improvement process.
12. Changes to the system
Dexalia reserves the right to modify this policy at any time in order to enhance its effectiveness and compliance.
The applicable version is the one published on the website.